Throughout my years of auditing, dispute denials were common based on information the client did not include in the ASR when submitted. The industry rule is that if the information is not provided by the client in the ASR, the vendor is not responsible for including it in the provisioning of the service when activated. However, in one instance, this did not prove to be true. I uncovered billing by one of the vendors whereby a PIU of zero was applied to switched installation ...
Knowing the correct tariff section or contract that applies to a circuit is important when validating charges for early termination liability. There is more than one way to calculate the charges and vendors may use different formulas for different services. The section of the tariff or contract a circuit is billing under will determine which early termination liability formula should be used for calculating any applicable charges for a disconnected circuit. The formulas most ...
Seeing factors, like the ratchet factor, on the bill could constitute an audit opportunity. Ratchet factor is the percentage that defines how much special access vs. switched access you should see on the invoice. When you see on the bill shared DS3 facility circuit bills with special and switched access rates, this can be an audit opportunity. To check the ratchet factor on DS3 circuit you have to see DS1 riders. Simply counting switched T1s that ride this DS3 higher facility and ...
Have you ever questioned why some Bellsouth Smartrings bill additional charges compared to other rings? As an example, when and why do some rings bill a surveillance charge? Customers that may prefer to monitor the ring and gather performance data will order the ring with surveillance. If this is something of interest to the customer there is a cost for it, of course. This surveillance charge will be billed on each node of the ring. In order to determine if the customer did order ...
Question: How many months have 30 days? Answer: All of them if you are a Local Exchange Carrier. In performing audit routines against the OC&C, it is important to remember that the Local Exchange Carriers calculate fractional charges using a 30-day month. Sometimes a good audit is to calculate the fractional charge that should be billed versus the charges that appear in the OC&C section of the invoices. The first step is easy enough--calculating ...
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